Value for money: Best practice options for demonstrating return on investment for libraries

ALIA 2012 Biennial Conference, Sydney, Australia, 10 - 13 July 2012.
 
This conference paper utilises an environmental scan and survey conducted by Oranjarra Partners regarding return on investment (ROI) in academic libraries from Australia, New Zealand, the US, Hong Kong, Singapore, Malaysia, and Philippines, together with input from major global library suppliers to describe the evolution of, and posit future development in, best practice methods for demonstrating value for money in libraries using Australian and international examples. The paper then synthesizes the disparate strands of ROI development into a provisional toolkit that may be selectively customised to the particular needs of individual libraries.