ALIA Information Online 2015 Conference, 2-5 February 2015, Sydney: at the edge.
This conference paper details how SLQ has endeavoured to make registration and account management easier for clients and staff. Our new membership model, launched late January 2015, has challenged us to remove barriers by implementing a user-centric approach. This involved simplifying services offers across the whole library, iteratively designing a seamless and unmediated membership package. The final product makes registration, access and engagement with our systems and services easier, more convenient and personalised for our members.
Deakin, ACT: Australian Library and Information Association
Download taking_off_the_edges.pdf (258.76 KB)