Beyond a quality service: strengthening the social fabric. Standards and guidelines for Australian public libraries 2nd ed.

This document is an evidence-based guide for the development of public library services in Australia. It uses the National and State Libraries Australasia (NSLA) annual collation of state and territory statistics as its evidence base, and builds on the earlier work on standards and guidelines carried out by the State Libraries of New South Wales and Queensland.
 
Standards are quality levels – goals for attainment – and they are presented at baseline and enhanced service delivery levels. Guidelines document best practice and are intended as operational suggestions for improving library performance.
 
This document was superceded by "Guidelines, standards and outcome measures for Australian public libraries: July 2016".