Library as shapeshifter [slides]

ALIA Information Online 2015 Conference, 2-5 February 2015, Sydney: at the edge.
 
This conference presentation (PowerPoint slides) proposes that the new rules of engagement lie in shifting relationships with clients and stakeholders from an impersonal and hierarchical model to one that embraces collective creativity, playfulness and authentic communication. This paper discusses how we achieve this by making the invisible visible, re-envisioning physical spaces for imagination and play, using an authentic voice, forming strategic collaborative relationships and supporting library staff in taking on new roles.