Leaping into the unknown: adapting to a multi-storey, seven day a week, ‘destination’ library [slides]

Asia-Pacific Library and Information Conference 2018, 30 July - 2 August 2018 Gold Coast: Roar Leap Dare
 
This conference presentation (PowerPoint slides) accompanied the talk on how City of Perth Library reframed old ways of thinking, processes and procedures, and used up to date and fit for purpose systems to help staff adjust and adapt to a new way of working across multiple levels and over 7 days a week.
 
Everything that has been put into place is intended to assist with communication, and to clarify processes and procedures, so patrons receive the same high level of consistent customer service no matter what day they visit, who is rostered, or which level of the Library they ask a question.