Change management: redesigning, reskilling and redeploying

National Library and Information Technicians' Symposium, 30 October - 1 November 2013, Canberra: waves of change.
This paper examines the change management process from the announcement of the change through to the implementation of the new supplier. The paper presents findings from team surveys and interviews conducted throughout the process. Recommendations are given for staff facing similar changes in their own work environments.