Five ways to be an empathetic and resilient client services librarian [slides]

Creator
Wittmer, Leela
Description

ALIA New Librarians' Symposium 9 (NLS9), 5-7 July 2019 Adelaide: collaborate deviate innovate
 
This presentation (PowerPoint slides) supported the lightning talk which shared five tips for dealing with clients in difficult situations, drawing from sociological, psychological and business perspectives.

Publisher
Deakin, ACT: Australian Library and Information Association
Contributor
State Library of Queensland
Date
2019
Type
Format
Language
en
Relation
https://read.alia.org.au/alia-new-librarians-symposium-9-nls9-program
https://read.alia.org.au/five-ways-be-empathetic-and-resilient-client-services-librarian-video
Coverage
Australia