Conferences

Journey maps and customer hacks: redesigning services at the State Library of Victoria

ALIA Information Online 2015 Conference, 2-5 February 2015 Sydney : at the edge

This conference paper discusses a redesigned service model is based on eight foundation service principles. The new service model articulates a future state for us to work towards. We have designed service zones that are aligned to designated library spaces. We have redesigned our service processes to make them simpler for staff and easier for the customer. Our new service model brings together the physical and digital to create an integrated customer experience of the library.

 

From format to function: achieving transformational change

ALIA National 2014 Conference, 15-19 September 2014 Melbourne : together we are stronger

This conference presentation explains how driven by a need to reduce its operating budget, the State Library of New South Wales embarked on a Review Program to capitalise on its investment in technology, and position itself to tackle future needs and challenges – particularly in the digital environment.

Bridging the copyright and licensing knowledge gap

ALIA National 2014 Conference, 15-19 September 2014 Melbourne : together we are stronger

This conference presentation discusses the purpose of a Deakin University project which was to examine the copyright and licensing knowledge gap of academic staff to identify their current understanding of, and attitudes towards, copyright, licensing and the open access movement in relation to the content they use, create, and share in their teaching and research practice.

Bridging the copyright licensing knowledge gap

ALIA National 2014 Conference, 15-19 September 2014 Melbourne : together we are stronger

This conference paper discusses how the purpose of a Deakin University project was to examine the copyright and licensing knowledge gap of academic staff to identify their current understanding of, and attitudes towards, copyright, licensing and the open access movement in relation to the content they use, create, and share in their teaching and research practice.

Re imagining libraries

ALIA National 2014 Conference, 15-19 September 2014 Melbourne : together we are stronger

This conference presentation explores how the role of libraries have long been custodians of ‘more than just books’.  For NSLA libraries, the personal stories collected in our diaries, correspondence, photographs, artworks and realia are some of our most precious items.  The rapid increase in digitally-created material has posed many problems, but also offered many opportunities, for libraries. 

Digital preservation: measuring our capability and 'confronting the abyss'

ALIA National 2014 Conference, 15-19 September 2014 Melbourne : together we are stronger

This conference presentation discusses how NSLA (National and State Libraries of Australasia) has identified digital preservation as a priority. Over the last 2 years, the NSLA Digital Preservation Group has responded to this by undertaking a series of related projects.

IFLA Trend Report on the evolving information environment

ALIA National 2014 Conference, 15-19 September 2014 Melbourne : together we are stronger

This conference presentation discusses the IFLA Trend Report which is research by IFLA used as a foundation for advocacy and policy, and for use by our members which looks across society and access to the digital information environment to identify high level trends which will affect our future information environment and brings together the ideas of a range of experts from different disciplines (social scientists, economists, education specialists, lawyers and technologists).

Can we shape our own future?

ALIA National 2014 Conference, 15-19 September 2014 Melbourne : together we are stronger

This conference presentation discusses how most futurists will tell you that it is important to look at the trends, and develop various scenarios to assist in determining your future directions.  However spotting trends may be more difficult than you first think, trends come and go and which ones will stick and have an influence on your everyday. 

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